Last Updated: 22-12-2025
Effective for: www.swarcreation.com (the “Website”)
Owned and operated by: Swar Creation, Surat, Gujarat, India (“we,” “us,” or “our”)
At Swar Creation, we aim to deliver your textile products safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders for both retail (B2C) and wholesale (B2B) customers.
1. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- For customized or bulk B2B orders, processing time may vary depending on product type, order volume, and production schedule.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Domestic Shipping (Within India)
- We deliver across India through trusted courier and logistics partners such as Blue Dart, Delhivery, DTDC, or other reliable services.
- Delivery time usually takes 3–7 business days depending on your location.
- Rural or remote areas may require additional delivery time.
- Shipping charges, if applicable, are displayed during checkout before payment.
- Free shipping may be offered on promotional orders or above certain cart values (as per active offers).
3. International Shipping
- We offer international shipping to select countries.
- Shipping rates are calculated based on destination, weight, and courier service availability.
- Delivery time for international orders typically ranges from 7–15 business days, depending on customs clearance and logistics conditions.
- Customs duties, import taxes, or any other local charges (if applicable) are the responsibility of the buyer.
4. Shipment Tracking
- Once your order is dispatched, you will receive an email or SMS with the tracking number and courier partner link.
- You can track your shipment status using this tracking number on our website or the courier’s tracking portal.
5. Delivery Guidelines
- Deliveries are made during business hours, Monday to Saturday (excluding public holidays).
- Please ensure your shipping address, phone number, and pin code are entered correctly during checkout.
- If the delivery attempt fails due to incorrect information or unavailability of the recipient, re-delivery charges may apply.
6. Delayed or Lost Shipments
- While we work with reputed courier partners, delays may occur due to unforeseen logistics issues, weather conditions, or public holidays.
- In rare cases of lost shipments, we will coordinate with the courier company for investigation and arrange replacement or refund as appropriate.
7. B2B / Wholesale Shipping
- Bulk or wholesale shipments are dispatched through specialized logistics or transport partners as agreed during the order process.
- B2B buyers are responsible for providing correct GST details and shipping documentation where required.
- Delivery time for wholesale orders depends on order quantity, fabric preparation, and destination.
8. Order Inspection and Acceptance
- Customers are advised to check the packaging for tampering or damage at the time of delivery.
- If the package appears damaged or tampered, please refuse to accept the delivery and contact us immediately with order details and photos.
- Once an order is marked “Delivered” by the courier and accepted, no claims for missing items can be processed.
9. Contact Us
For queries related to shipping, delivery, or order status, please contact:
Swar Creation
Address: 38, Vardhman society, Shyam dham chowk, Surat, Gujarat, India -395011
Email: swarcreation707@gmail.com
Phone: 63519 85132
Website: www.swarcreation.com
10. Policy Updates
We may update this Shipping & Delivery Policy from time to time. Any revisions will be reflected on this page with the updated “Last Updated” date. Continued use of our services implies your agreement to the latest terms.