Last Updated: 22-12-2025
Effective for: www.swarcreation.com (the “Website”)
Owned and operated by: Swar Creation, Surat, Gujarat, India (“we,” “us,” or “our”)
This Refund & Cancellation Policy explains the terms under which you may request order cancellations, returns, or refunds when purchasing textile products from our online store.
1. Order Cancellation
a. Before Dispatch
- Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
- To cancel, please contact our support team at info@swarcreation.com/63519 85132 with your order ID.
- Once the order is shipped, it cannot be cancelled.
b. B2B / Wholesale Orders
- Bulk or customized B2B orders are non-cancellable once confirmed and payment has been received, as production or dispatch begins immediately.
2. Returns and Exchanges
We strive to deliver high-quality textile products. However, if you receive a damaged, defective, or incorrect item, you may request a return or exchange.
a. Conditions for Return (B2C Customers)
- Returns must be initiated within 1 days of delivery.
- Items must be unused, unwashed, and in original packaging with tags intact.
- Proof of purchase (invoice) and unboxing video/images may be requested for verification.
- Returns will not be accepted for color variations, as fabric appearance may vary due to digital display settings.
b. Non-Returnable Items
- Fabrics cut to specific measurements
- Customized, stitched, or bulk wholesale products
- Clearance sale or discounted items
c. B2B Customers
- Returns are accepted only for manufacturing defects, reported within 1 days of receiving goods.
- Products will be inspected before approving replacement or store credit.
- No cash refunds are issued for B2B transactions.
3. Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to your original payment method.
- For COD orders, refunds (if applicable) will be issued via bank transfer.
- In case of partial returns, refund value will be adjusted based on the returned items only.
4. Exchange Policy
- Exchanges are subject to product availability.
- If the requested product is unavailable, we may issue a credit note or refund instead.
- B2B clients may request replacement for defective products of the same design, subject to stock.
5. Shipping Costs
- Return shipping costs are borne by the customer unless the item delivered is defective or incorrect.
- For verified defective products, Swar Creation will bear the return shipping charge or arrange pickup.
6. Damaged or Incorrect Deliveries
If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery with clear images or videos of the product and packaging.
Our team will verify and process a replacement or refund as applicable.
7. Contact Us
For any refund or cancellation requests, please contact our support team at:
Swar Creation
Address: 38, Vardhman society, Shyam dham chowk, Surat, Gujarat, India -395011
Email: swarcreation707@gmail.com
Phone: 63519 85132
Website: www.swarcreation.com
8. Policy Updates
Swar Creation reserves the right to amend this Refund & Cancellation Policy at any time. Any changes will be reflected on this page with an updated “Last Updated” date.